Hey there! Ever had one of those days where you just need to talk to a real person? We get it. At Shoeviube, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. In fact, our founder, Alex, still replies to every single email personally. (Yeah, even the ones with typos.)
Honestly, we’ve built this brand on feedback. Remember that time we launched our ultra-comfy sneakers? It was because Sarah from Arizona wrote, “My feet ache after 12-hour shifts—help!” Three prototypes later, voilà! So don’t hold back—tell us what’s on your mind.
Prefer typing? Our live chat is open 24/7. (Well, except when Dave’s cat walks on the keyboard.)
Fun fact: Our “customer service department” is just three people sharing one giant coffee pot. But here’s the thing—we’ve never outsourced a single conversation. Why? Because when you write to us about a missing shoelace or a sizing hiccup, we want you to feel heard, not processed.
So go ahead—ask about width options, rant about shipping delays, or even suggest new colors. (Turquoise? Maybe next season!) We’re all ears.
P.S. If you’re reading this at 2 AM, try our FAQ page. But if it’s urgent, wake us up. We mean it.
